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Services Overview
Providing Expertise for Highly Efficient and Cost Effective Solution
Our dedicated Service Support group offers a methodology that ensures every customer engagement achieves maximum efficiency and productivity. This commitment is based on consistent, reliable process that allows us to be different and thus able to provide the best support and performance for all our customers, every time.
Our consultative approach helps our customers on their requirement and combines with strategic planning to delivery a total solution that meets their business objectives.
- Guaranteed support levels to meet business users SLAs
- Reduced risk of losing data
- Ensure successful backup strategy
- Automate labour intensive tasks
- On site Support
- Managed Services
- Remote Administration
- Backup and Restore Support
- Reporting
- Remote Support
Service levels
Level 1 : 7 x 24 x 365 operational support (2 or 4 hours response)
Level 2 : After Office Hours and Weekends
Level 3 : Monday to Friday
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